Legal Disclosures and Terms of Service

IF YOU SUBSCRIBE TO RECURRING PRODUCT SHIPMENTS, THE ASSOCIATED CHARGES WILL RECUR ON YOUR PAYMENT METHOD AUTOMATICALLY UNLESS YOU CANCEL IN ACCORDANCE WITH THESE TERMS OF SERVICE.

These terms and conditions of service (“Terms of Service”) govern your use of Direct Filter Express LLC’s (“Direct Filter Express” or “we”) family of websites, including www.directfilterexpress.com and all subpages thereof (collectively, the “Site”), whether as a guest or as an account holder. Please read these Terms of Service carefully before you use the Site. Compliance with these rules is a condition to your use of the Site. By accessing and using the Site (or by clicking to accept or agree to the Terms of Service when this option is made available to you), you accept and agree to comply with these Terms of Service. If you do not accept these Terms of Service, you are not permitted to, and you must not access or use the Site or purchase any Products or Subscriptions (defined below) through the Site.

The Site is offered and available to users who are 18 years of age or older (or otherwise of legal age to enter into a binding agreement in your jurisdiction of residence) and who reside in the United States or Canada. If you are agreeing to be bound by these Terms of Service on behalf of your employer or another entity, you must have the full legal authority to bind your employer or such entity to these Terms of Service. By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements, and that all information provided by you to Direct Filter Express is truthful, accurate and complete. If you do not meet all of these requirements, you must not access or use the Site.

Product Information: Limitation on Quantities

In the event a product or service is listed at an incorrect price due to typographical, import or other error or an error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your account or other payment method charged. If you have already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your account in the amount of the incorrect price. We also reserve the right to limit quantities purchased by users and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged).

We do not guarantee that all products described on our Site will be available. We may make changes to information about availability or other product attributes without notice.

Payment Methods; Recurring Charges Associated with Subscriptions and Subscription Cancellation Policy

Direct Filter Express accepts payment by credit card, debit card and other electronic payment methods (“payment methods”) only. You agree to pay all fees charged to your account based on Direct Filter Express’s fees, charges, and billing terms shown in your account. You are responsible for providing complete and accurate billing, shipping and contact information and providing notice to us of any changes to such information. You are also responsible for paying any sales and use taxes and shipping and handling fees that may apply to your purchase of Products or Subscriptions based on the address that you provide as the shipping address when you purchase Products or Subscriptions, and you authorize Direct Filter Express or the third party payment processing service provider that we engage to charge your payment method for any such taxes and fees. All payments shall be made by using your payment method in advance prior to shipping the Products. If you do not pay on time or if your payment method cannot be charged for any reason, Direct Filter Express reserves the right to either suspend or terminate your account, cancel your order and/or Subscription, and/or terminate these Terms of Service (in addition to, and not in lieu of, Direct Filter Express’s other rights under these Terms of Service, at law or in equity). All sales and payments will be in US Dollars.

By purchasing a Subscription, you acknowledge that Direct Filter Express will automatically and continuously ship the selected Products to you on a regular basis at the intervals shown in your account settings, as authorized by you during the Subscription sign-up process, and will charge your payment method with the corresponding fees, shipping and handling costs, and applicable sales and or similar taxes at the time of each such Product shipment. Direct Filter Express may submit these recurring charges to your payment method without further authorization from you until you terminate this authorization by cancelling your Subscription or by notifying Direct Filter Express that you wish to change your payment method.

You may change your Subscription, or cancel, at any time by logging in to your account online or by submitting my request through the Contact Us page. Pricing is subject to change. There is no minimum purchase obligation associated with Subscriptions or any other Product purchases.

Cancelling your Subscription will stop any future recurring subscription fees or charges, but this will not result in a refund of any previously paid fees or charges.  No refunds are provided for fees or charges already paid.  The only exception is if we process an order or shipment after we have received your cancellation request, or as otherwise stated in our Shipping and Refunds Policy.  If charges are made to your payment method after we have received your cancellation request, then we will refund these charges.

For your convenience and continuous Subscription benefits, if your payment method reaches its expiration date and you do not edit your payment method information or cancel your Subscription, you authorize us to continue billing that payment method on file including extending the expiration date until we are notified by you or the payment method company that the account is no longer valid.

Delivery Timeframe

We are dedicated to ensuring a smooth and timely delivery experience for our customers. Upon successful payment processing, new orders are typically processed within [5] business days. Our standard delivery timeframe is estimated to be between 4 to 7 business days from the date of order processing. Business days exclude weekends and public holidays. Your credit/debit card will be charged upon new order placement or order renewal. 

Although we make every effort to meet the specified timeframe, unforeseen circumstances beyond our control may cause occasional delays. For any special delivery requests or inquiries, please reach out to our customer support team at info@DirectFilterExpress.com.

Shipping Policy

We will arrange for shipment of the ordered Products to you. Please check the individual Product page for specific delivery options. Any Products purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier. Shipping and delivery dates are only estimates and cannot be guaranteed. We are not liable for any delays in shipments. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Please contact us if you need any help regarding your shipment.

Refund Policy

We’re here to ensure your satisfaction! If you are unsatisfied with the Products for any reason we will refund your purchase price, less the original shipping and handling costs, provided you request a refund within 30 days of your first delivery. A valid proof of purchase will be required.

Refund requests must be made directly to us by contacting us within 30 days of your first delivery. Following our receipt of your refund request, we will review the request. If it is approved, we will credit the amount paid for the product back to the payment card used to make the original purchase. We cannot control when or how a specific payment card company processes a chargeback transaction. You are responsible for contacting your payment card company if you have questions about the status of the chargeback.

After 30 days from your first delivery, we are unable to issue refunds for orders we have already processed.

Except as stated above, all purchases are final, and all payments once completed are non-refundable